Terms & Conditions
Last Updated: August 27, 2026
Please read these Terms & Conditions carefully before using the website or booking services with GoTripAir FZE ("GoTripAir", "we", "us", or "our"). By accessing our website at GoTripAir Holidays or booking any travel service with us, you agree to be bound by these terms.
1. General Information & Business Identity
GoTripAir FZE is a registered travel agency operating in the United Arab Emirates.
- Operational Office: Sahara Healthcare City - Regus, Office # 525, Hay Al Nahda, Sharjah, UAE
- Registered Address: GoTripAir FZE, Fujairah-Creative Tower, Hamed Bin Mohammed Street, Fujairah 4422, UAE
- Contact Email: info@gotripairholidays.com
- Contact Phone: +971 55 997 4460
2. Booking & Payment Terms
- Confirmation: All bookings, flight arrangements, hotel packages, and excursion reservations are subject to availability and formal written confirmation from GoTripAir.
- Pricing & Fares: Prices published on our site are displayed in UAE Dirhams (AED) unless otherwise stated. Prices are subject to change without notice until full payment is received and booking confirmation is issued.
- Payment Deposits: A non-refundable deposit or full payment (depending on the package or ticket rules) is required at the time of booking to secure reservations.
3. Cancellation & Refund Policy
- Cancellation Requests: All cancellations or booking modification requests must be submitted in writing to info@gotripairholidays.com.
- Refund Eligibility: Refunds are strictly subject to the specific cancellation policies of third-party suppliers, including airlines, hotels, tour operators, and visa processing authorities.
- Administrative Fees: GoTripAir reserves the right to charge an administrative fee of up to AED 150 per booking for processing approved refunds or changes in addition to any carrier or hotel penalties.
- Non-Refundable Services: Visa processing fees, customized private excursions, and promotional non-refundable hotel rates are non-refundable under all circumstances.
4. Passports, Visas & Travel Documentation
- Client Responsibility: It is the sole responsibility of the traveler to possess a valid passport (minimum 6 months validity from departure date), necessary entry visas, Emirates ID (where applicable), travel insurance, and health clearances.
- Denied Entry Liability: GoTripAir is not responsible or liable for any financial losses, missed flights, or denied boardings resulting from incorrect, expired, or missing travel documentation.
5. Limitation of Liability
- Intermediary Status: GoTripAir acts solely as an agent and intermediary between clients and third-party service providers (airlines, hotels, transport companies, and activity vendors).
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Unforeseen Events: We are not liable for injury, loss, damage, delays, itinerary changes, or cancellations caused by force majeure events, natural disasters, weather conditions, flight delays, government regulations, or third-party negligence.
6. User Data & Privacy Policy
By submitting inquiry forms, booking details, or personal information on our website, you consent to the collection and use of your data in accordance with our Privacy Policy to facilitate travel bookings and customer support.
7. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising out of or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the UAE.
